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Automated customer service: Full guide It’s an opportunity to build a deeper relationship with your customer, which is even more crucial for situations where this is the very first time the customer has ever received a response from you. Marking conversations with the terminology your team already uses adds clarity. Naturally, this means (and I […]

Customer Service Automation: Pros, Cons, & How To Set It Up If you sell primarily to millennials, for example, you can afford to experiment more with technology as this generation (and the ones after) are more familiar with automation and AI. Conversely, previous generations might still be more comfortable using phone and email, so automation